Archive for October, 2009

Five Interesting Ways to Market Your Home Business

        When it comes to marketing your home business, you should definitely use the tried-and-true methods such as Internet advertising, newspaper advertising, yellow pages advertising and flyer advertising. However, there is absolutely no rule that says you can not utilize innovative and interesting marketing techniques to spread the word about what [...]

Assess Your Commitment to a “Culture of Customer Service”

What is an organization’s “culture?”   It is simply a critical mass of the attitudes and behaviors of its people and groups. The fifteen statements below each reflect an important “cultural” reality impacting customer satisfaction and loyalty.  They have shaped our customer service program’s success.  Do they shape yours?  How is your customer culture? 1.   [...]

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